Sudbin
Sudbin

PRIVACY POLICY

Last revised: August 2025

Welcome to Sudbin! We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services in Singapore. This policy is governed by the Singapore Personal Data Protection Act 2012 ("PDPA").

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last revised" date. We encourage you to review this Privacy Policy periodically for any changes.

Who We Are

This is the Privacy Policy of Sudbin Pte. Ltd. ("Company", "us", "our", or "we"), a company registered in Singapore. Our services include our website, sudbin.com, and any related mobile applications and online services (collectively, the "Services").

Information We Collect

To provide you with our financial products, we may collect the following personal data about you:

  • Identity and Contact Data: Including your full name, NRIC, FIN, or passport number, date of birth, residential address, email address, and telephone number.
  • Financial Data: Including your income, employment status, credit history from credit bureaus, bank account statements, and information about your assets and liabilities. For property-related services, this includes your CPF account information used for the property and mortgage balance.
  • Property Data: Including the address, type, and valuation of the property you intend to use as collateral.
  • Technical Data: Including your IP address, browser type and version, device type, and other information collected automatically when you interact with our Services.
  • User Content: Any information you voluntarily provide when you contact our customer support, participate in surveys, or otherwise communicate with us.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To assess your eligibility, process your application, and manage your account with us.
  • Legal and Regulatory Compliance: To comply with our obligations under applicable laws and regulations, including those set by the Monetary Authority of Singapore (MAS), and to conduct necessary anti-money laundering (AML) and know-your-customer (KYC) checks.
  • Risk Management: To assess credit risk, prevent fraud, and ensure the security of our Services.
  • Communication: To communicate with you about your application, account, and any updates to our services or policies.
  • Service Improvement: To analyze how our Services are used, improve our product offerings, and enhance user experience.

How We Disclose Your Information

We may disclose your personal data to the following parties:

  • Banking and Lending Partners: To facilitate the provision of financial services to you.
  • Credit Bureaus: To check your credit history and report on your credit behavior.
  • Service Providers: Third-party vendors who provide services on our behalf, such as property valuation, IT support, and data analytics. We ensure these providers are bound by confidentiality obligations.
  • Professional Advisors: Our lawyers, auditors, and other professional advisors.
  • Regulatory Authorities: To comply with legal requests from government bodies, law enforcement, or regulatory authorities like MAS.
  • Business Transferees: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

Your Rights Under the PDPA

Under the PDPA, you have certain rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request to correct any inaccurate or incomplete data we hold about you.
  • Right to Withdraw Consent: You can withdraw your consent for our collection, use, or disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide you with our Services.

To exercise these rights, please contact us using the details below.

Data Security

We have implemented appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulatory requirements.

International Transfers

Your personal data may be transferred to, and stored at, a destination outside Singapore (e.g., on cloud servers). Where this happens, we will take steps to ensure that your data is protected to a standard that is at least comparable to the protection provided under the PDPA.

Children's Privacy

Our Services are not intended for individuals under the age of 21. We do not knowingly collect personal data from anyone under 21.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

  • Email: support@sudbin.com